Frequently Asked Questions (FAQs)

What printing services do you offer?

My Printing Matters offers a variety of printing services, including offset printing, digital printing, and many more. We can print on a range of materials, including paper, vinyl, fabric, yardstick, as well as several other materials. Whether you want to print business cards, brochures, banners, or other printed materials, we can meet your needs.

How do I place an order?

If you wish to get a custom quote, you may contact us directly at (818) 260-9512. Or you may upload your artwork and order online. After you have provided payment, we will get started on your order right away.

How long does it take to receive my order?

The timeframe for receiving your order will vary on certain details, including the quantity, materials used, and complexity. Same-day services are available, as are next-business-day pickup and shipping. In the process of placing your order, we’ll present you with shipping/delivery options. 

What types of file formats can I submit?

You can submit different file formats, including PDF, JPEG, TIFF, and others. If you have another file format, we may be able to make it work. Contact us for more information.  

What color mode must my files be before I submit them?

We recommend starting and finishing your designs in CMYK color mode. 

Can you help me with the design of my printed materials?

Yes, you may contact us to help you create the perfect printed materials for all of your projects. Whether you’re looking to make a wedding invitation, something for work, your campaign, or anything else, we can help. We have a team of designers who can work with you to customize a design that fits you perfectly.

What is your quality guarantee?

We strive to provide our customers with the best possible results. If you are not completely satisfied with the quality of your order for some reason, please let us know and we will do our best to make it right.

How do I pay for my order?

We accept payment via credit card and PayPal. Payment is due in full when you place your order. 

How do I choose the right material for my project?

Choosing the right material depends on the specific requirements of your project, such as the printing method, the desired outcome, and the budget. Our team of experts can guide you in picking the best material appropriate for your needs.

Can you print on both sides of the material?

It is possible to print on both sides of many of our printing materials. Always, do what we can to make your printing fit your needs. If you have specific requirements for this type of printing, please let us know and we will be happy to assist you. 

What is the maximum print size for your materials?

The maximum print size will vary depending on the specific materials and printing methods used. If you have questions regarding the maximum print size, please contact us. 

Are your printing materials eco-friendly?

Yes, we offer a range of eco-friendly printing materials. These would include the use of recycled paper, cardstock, and compostable and biodegradable materials. To learn more about our eco-friendly printing options, please contact us or browse through our Services page. 

What is your pricing for printing services?

The pricing for our printing services will depend on the project, the materials, the quantity, when you need done, and other factors. We offer competitive pricing and will provide you with a custom quote for every project. Please contact us to discuss your specific printing needs and receive a quote.

What types of brochures do you print?

We print a variety of brochure types, including bifold brochures, trifold brochures, and more. Our brochures come in various sizes, finishes, and paper stocks to fit your specific needs. We can work with you to find something that fits. 

Can I see proof before you print my brochure?

Yes, you can. We provide digital proof for your approval. Once we receive your approval, we will start printing your brochure. It ensures that you are completely satisfied with the layout before we print it. 

Is the design I see on my monitor the same as what I’ll see in print?

Most of the work is done in what you see is what you get, so to speak. 

How Do I Choose the Right Paper for My Project?

Every project is different. If you aren’t sure which would be right for your project, we recommend reaching out. We can’t tell you how many times someone wasn’t aware of all of the options that were available. 

Are there common sizes for booklets and catalogs?

Yes, there are common sizes for these materials. Please refer to this page to know more about them. However, we can always make customized projects. 

How can I get a quote from you?

You may visit this page to request a quote. Another way to obtain a quote is to call and speak with one of our representatives to ensure that we obtain the necessary details for your printing needs. Or, feel free to walk in during office hours and talk it out with us in person.